Returns & Refund Policy

We want you to be satisfied with your purchase. If you wish to return an item, please review the following guidelines.

1. Return Requests

Please contact our customer support team before sending any item back. Once your return request has been reviewed, we will provide you with the appropriate return address and instructions.

2. Return Shipping

Unless the item is faulty, damaged, incorrect, customers are responsible for arranging and paying for return shipping.

We strongly recommend using a tracked shipping service for all returns.

Once your parcel has been dispatched, you must provide us with your tracking number and other valid proof of postage (pictures) showing that the parcel has been accepted by the shipping carrier.

Please retain your postage receipt and tracking information until your return has been completed.

SYSTEM47 cannot be held responsible for parcels lost in transit when customers arrange their own return shipping.

3. Packaging & Condition of Returned Items

All returned items must be securely packaged to prevent damage during transit.

Customers are responsible for ensuring that:

• The product is adequately protected during shipping.

• All original components, accessories and supplied items are included.

• The product is not damaged through inadequate packaging or handling beyond what is reasonably necessary to inspect it.

If a returned item arrives damaged due to inadequate packaging or handling beyond reasonable inspection, we reserve the right to make an appropriate deduction from the refund where permitted by applicable law.

4. Refund Processing

Once your returned item has been received, we will inspect it and process your refund in accordance with our refund policy and applicable consumer protection laws.

Refunds will be issued within the legally required timeframe. Where applicable, this may be within 14 days of receiving the returned goods or receiving valid evidence that the goods have been sent back, whichever occurs first.

Refunds will generally be issued to the original payment method.

5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us with your order number and photographs or videos showing the issue.

We will review the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws. Where we are legally responsible for the return, we will cover the reasonable return shipping costs.